Research Repository
LOCAL GOVERNMENT BUREAUCRACY AND IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN FREE EDUCATION SERVICES IN SOUTH SULAWESI PROVINCE
Author : Jamaluddin Ahmad
Abstrak:
The main objective of this article is to discuss local government bureaucracy and the implementation of Total
Quality Management in the service of free education as one of the public service in the province of South
Sulawesi. This is in view of the central position of public bureaucracy in good governance. The election of
governor by the people to bring significant changes in the public service. The provincial government bureaucracy
in Indonesia went to be the best service to the community. One of that is a free educational services to improve
the quality of human resources, so they get a positive image to reelected. Therefore, the purpose of this study is
to describe the application of total quality management in the service of free education in the province of South
Sulawesi. The results showed that the application of total quality management improvement dimensional
continuous process has been implemented in an optimal consensus effort marked the provider and the customer,
the dimensions of the importance of cooperation between all the components of the provincial administration
organization characterized and cooperation with the government regency, dimensional clarity of purpose
characterized equalization learning opportunities for all children of school age but not yet optimal clarity in the
implementation of quality goals and quality of graduates clarity as well as improving the relevance of
competency-based education to keep pace with global developments, and improve the efficiency and
effectiveness of the implementation of free education to meet the quality and productivity of superior human
resources. As for the aspect of participation in improving the quality of the bureaucracy tends to be determined
by the government regency. These factors are influenced by the behavior of teachers and principals who become
agents of government bureaucracy.
Keywords: Local Government Bureaucracy, Total Quality Management, Free Educational Services